Harpier is committed to providing comprehensive customer support tailored to meet the needs of every institution. Our support services are designed to ensure smooth operation and address any inquiries or issues promptly.

General Support:

• Personal Account Manager: Each institution is assigned a dedicated personal account manager to oversee their needs and provide assistance.
• Email Support: Institutions can reach out to our support team via email for any general inquiries or assistance needed.
• Response Time: We guarantee a response within a 24-hour window to ensure timely resolution of issues and inquiries.

Technical Support:

• Personal Account Manager: Similarly, every institution benefits from the expertise of a personal account manager for technical matters.
• Email and Phone Support: For technical issues requiring immediate attention, institutions have access to both email and phone support channels.
• Response Time: Our technical support team guarantees a response within a 24-hour window, ensuring prompt resolution of technical challenges.

At Harpier, we prioritize customer satisfaction and strive to deliver efficient and effective support services to ensure a seamless experience for every institution we serve.

If you have any questions or require assistance, please don’t hesitate to reach out to our dedicated support team via email: support@harpier.com